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Mecklenburg County Code Enforcement Releases Results of Customer Satisfaction Survey


During Tuesday’s meeting of the Building Development Commission (BDC), Ed Gagnon, a consultant with Customer Service Solutions, Inc. provided a presentation detailing the results of a recently conducted customer satisfaction survey.  Responses indicated those surveyed were generally more pleased than they had been during a similar survey conducted in 2014.  However, the top areas of concern (ability to reach the right person, timeliness of permit request process, and timeliness of inspections) are the same as they were three years ago and appear to be more significant concerns.  For a summary of the results, please click the following link:

LUESA Customer Service Survey 2017

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