CLT Development Center Brainstorming Session – The Customer Experience

Friday, October 4th

1:00 – 2:30 p.m.

CMGC 8th Floor – Planning Innovation Center

We want to extend an opportunity to hear from the Charlotte Development Community. On Friday, October 4 from 1:00 to 2:30 at CMGC, Ed Gagnon from Customer Service Solutions will facilitate a session about what the Customer Experience should be as we open the CLT Development Center. Please feel free to forward this email to your organization.  All participants need to do is RSVP to Nan Peterson at [email protected]

By the end of the year, the CLT Development Center will open! This center will be the home to the land development teams from CLT Water, Engineering, Urban Forestry, Construction Inspection, Erosion Control, Subdivision, Zoning, Plan Review Coordination, Fire, CDOT and a touchdown station for NCDOT.

The CLT Development Center will be a proactive, responsive and customer-friendly land development services culture aligned to serve the needs of its various customer groups, working collaboratively to achieve outcomes.

We would like to invite you and/or your colleagues to a “brainstorming” session to define what the customer expectations are for the Center. We need and want your input to help staff provide the services the development community needs.

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